{"id":716712,"date":"2024-12-26T10:08:59","date_gmt":"2024-12-26T09:08:59","guid":{"rendered":"https:\/\/www.hashtag.al\/?p=716712"},"modified":"2024-12-26T10:08:59","modified_gmt":"2024-12-26T09:08:59","slug":"italianet-e-facile-it-mbyllin-call-center-ne-shqiperi-nga-renia-e-euros-dhe-kriza-e-punonjesve","status":"publish","type":"post","link":"https:\/\/www.hashtag.al\/index.php\/2024\/12\/26\/italianet-e-facile-it-mbyllin-call-center-ne-shqiperi-nga-renia-e-euros-dhe-kriza-e-punonjesve\/","title":{"rendered":"Italian\u00ebt e \u201cFacile.it\u201d mbyllin call center n\u00eb Shqip\u00ebri nga r\u00ebnia e euros dhe kriza e punonj\u00ebsve","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

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Pas 10 vitesh operim, nj\u00eb nd\u00ebr kompanit\u00eb m\u00eb t\u00eb m\u00ebdha italiane t\u00eb sh\u00ebrbimit call center Facile.it ka marr\u00eb vendimin p\u00ebr mbylljen e filialit t\u00eb saj n\u00eb Shqip\u00ebri.<\/span><\/p>\n

Burime nga tregu call center konfirmojn\u00eb p\u00ebr Monitor se kompania do t\u00eb mbaj\u00eb t\u00eb hapur aktivitetin operacional n\u00eb Shqip\u00ebri deri n\u00eb fund t\u00eb muajit dhjetor 2024, teksa ka nisur procedurat e plot\u00ebsimit t\u00eb dokumentacionit t\u00eb mbylljes p\u00ebr filialin n\u00eb vend.<\/span><\/p>\n

V\u00ebshtir\u00ebsit\u00eb financiare t\u00eb krijuara nga r\u00ebnia e t\u00eb ardhurave p\u00ebr shkak t\u00eb zhvler\u00ebsimit t\u00eb monedh\u00ebs euro, si dhe p\u00ebrballja me v\u00ebshtir\u00ebsit\u00eb p\u00ebr rekrutimin e punonj\u00ebsve t\u00eb rinj, ku ve\u00e7an\u00ebrisht 2 vitet e fundit detyroi kompanin\u00eb q\u00eb shum\u00eb fushata sh\u00ebrbimi t\u2019i transferonte n\u00eb Itali, m\u00ebsohet se jan\u00eb arsyet kryesore q\u00eb kan\u00eb shtyr\u00eb operatorin italian drejt vendimmarrjes p\u00ebr mbylljen e fialialit n\u00eb Shqip\u00ebri.<\/span><\/p>\n

N\u00eb vitin 2018, kompania call center Facile.it pun\u00ebsonte 700 persona. N\u00eb vitin e fundit t\u00eb saj t\u00eb operimit n\u00eb Shqip\u00ebri numri i t\u00eb pun\u00ebsuarve arriti n\u00eb 200 punonj\u00ebs. Tkurrja e punonj\u00ebsve nd\u00ebr vite, ka ardhur nga nj\u00eb s\u00ebr\u00eb faktor\u00ebsh si\u00e7 ishte fillimisht r\u00ebnia e numrit t\u00eb t\u00eb rinjve q\u00eb flisnin italisht, konkurrenca mes kompanive dhe emigracioni q\u00eb \u00ebsht\u00eb thelluar.<\/span><\/p>\n

Sipas t\u00eb dh\u00ebnave n\u00eb QKB filiale i Facile.it n\u00eb Shqip\u00ebri \u00ebsht\u00eb themeluar n\u00eb vitin 2014. Prej 1 dekade kompania operonte n\u00eb ofrimin e sh\u00ebrbimit call center p\u00ebr tregun italian n\u00eb fush\u00ebn e sigurimeve t\u00eb mjeteve motorrike dhe sektorit t\u00eb kredive.<\/span><\/p>\n

Kjo \u00ebsht\u00eb kompania e dyt\u00eb italiane call center q\u00eb mbyll filialin e saj n\u00eb Shqip\u00ebri, pas vendimmarrjes n\u00eb fillim t\u00eb vitit 2022 t\u00eb nj\u00eb prej kompanive m\u00eb t\u00eb m\u00ebdha t\u00eb sektorit \u201cAlbacall\u201d p\u00ebr mbyllje t\u00eb deg\u00ebs s\u00eb saj n\u00eb vend, p\u00ebr shkak t\u00eb mosmarr\u00ebveshjeve p\u00ebr kontratat n\u00eb tregjet e huaja p\u00ebr t\u00eb cilat ofrohet sh\u00ebrbimi.<\/span><\/p>\n

Sakaq n\u00eb sektorin call center nga viti n\u00eb vit rezulton se ka pasur r\u00ebnie t\u00eb numrit t\u00eb kompanive dhe t\u00eb pun\u00ebsuarve. P\u00ebr periudh\u00ebn janar- n\u00ebntor 2023 sipas t\u00eb dh\u00ebnave t\u00eb Drejtoris\u00eb s\u00eb P\u00ebrgjithshme t\u00eb Tatimeve numri i kompanive arriti n\u00eb 443. Krahasuar me 2022 numri i kompanive ra rreth 15%. N\u00eb raport me vitin 2015 tkurrja \u00ebsht\u00eb 45%.<\/span><\/p>\n

N\u00eb bizneset e qendrave t\u00eb sh\u00ebrbimeve telefonike q\u00eb u shtuan vrullsh\u00ebm pas 2011-s u p\u00ebrqendruan nj\u00eb num\u00ebr i lart\u00eb t\u00eb pun\u00ebsuarish, kryesisht t\u00eb rinj fol\u00ebs t\u00eb gjuh\u00ebs italiane.<\/span><\/p>\n

Sipas t\u00eb dh\u00ebnave t\u00eb Drejtoris\u00eb s\u00eb P\u00ebrgjithshme t\u00eb Tatimeve (DPT) p\u00ebr muajt janar-n\u00ebntor 2023 n\u00eb call centera rezultonin t\u00eb pun\u00ebsuar 9,837 punonj\u00ebs. Krahasuar me totalin e 2022-it numri i tyre ra 14%. N\u00eb raport me 2015 q\u00eb vler\u00ebsohet si kulmi i shk\u00eblqimit t\u00eb epok\u00ebs s\u00eb call centerave (gjithsej n\u00eb sektor operonin 848 kompani m\u00eb i lart\u00eb p\u00ebr vitet 2011-2023 me 25,000 t\u00eb pun\u00ebsuar), numri i t\u00eb pun\u00ebsuarve u pak\u00ebsua 60%.<\/span><\/p>\n

R\u00ebnia e sektorit call center dikur oaz pun\u00ebsimi p\u00ebr t\u00eb rinjt\u00eb shqiptare njoh\u00ebs s\u00eb gjuh\u00ebs italiane, nisi pas miratimit t\u00eb ligjit \u201cP\u00ebr delokalizimin\u201d n\u00eb vitin 2017 nga qeveria italiane, i cili shtr\u00ebngoi rregullat p\u00ebr zhvendosjen e aktivitetit nga Italia drejt vendeve jo an\u00ebtare t\u00eb BE-s\u00eb me q\u00ebllim mbrojtjen e vendeve t\u00eb pun\u00ebs n\u00eb Itali. Ligji i ri u miratua n\u00eb vitin 2016, por hyri n\u00eb fuqi nga 1 Prilli 2017 me q\u00ebllim q\u00eb kompanit\u00eb t\u00eb njiheshin me rregullat e reja, zbatimin e standardeve, raportimin e numrit t\u00eb punonj\u00ebsve, adresave t\u00eb selive, mbrojtjes s\u00eb t\u00eb dh\u00ebnave etj.<\/span><\/p>\n

N\u00eb at\u00eb periudh\u00eb disa kompani m\u00ebm\u00eb italiane deklaruan se po merrnin masa p\u00ebr t\u00eb transferuar aktivitetin e tyre drejt Rumanis\u00eb apo Bullgaris\u00eb. Ulja e numrit t\u00eb kompanive call center n\u00eb vende nis pas goditjes q\u00eb mori sektori nga ndryshimet ligjore n\u00eb Itali.<\/span><\/p>\n

N\u00eb Shqip\u00ebri sipas DPT-s\u00eb n\u00eb vitin 2017 operonin 817 kompani. Nj\u00eb vit m\u00eb pas numri i tyre arriti n\u00eb 660 operator\u00eb (numri i kompanive ra 19%). Pak\u00ebsimi i numrit t\u00eb operator\u00ebve vijoi edhe n\u00eb vitet n\u00eb vazhdim.<\/span><\/p>\n

Drejtues t\u00eb kompanive kryesore call center n\u00eb vend m\u00eb her\u00ebt kan\u00eb parashikuara se tkurrja e numrit t\u00eb kompanive do t\u00eb vijoj\u00eb n\u00ebse operator\u00ebt nuk diversifikojn\u00eb aktivitetin e tyre, p\u00ebrtej qendr\u00ebs s\u00eb sh\u00ebrbimeve telefonike, n\u00eb p\u00ebrputhje me zhvillimet e tregut.<\/span>\/MONITOR<\/strong><\/a><\/span><\/span><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

Pas 10 vitesh operim, nj\u00eb nd\u00ebr kompanit\u00eb m\u00eb t\u00eb m\u00ebdha italiane t\u00eb sh\u00ebrbimit call center Facile.it ka marr\u00eb vendimin p\u00ebr mbylljen e filialit t\u00eb saj n\u00eb Shqip\u00ebri. Burime nga tregu call center konfirmojn\u00eb p\u00ebr Monitor se kompania do t\u00eb mbaj\u00eb t\u00eb hapur aktivitetin operacional n\u00eb Shqip\u00ebri deri n\u00eb fund t\u00eb muajit dhjetor 2024, teksa ka […]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":49,"featured_media":716713,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[],"class_list":["post-716712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lajme"],"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts\/716712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/comments?post=716712"}],"version-history":[{"count":99999,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts\/716712\/revisions"}],"predecessor-version":[{"id":716714,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts\/716712\/revisions\/716714"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/media\/716713"}],"wp:attachment":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/media?parent=716712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/categories?post=716712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/tags?post=716712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}