{"id":649837,"date":"2024-01-28T10:12:41","date_gmt":"2024-01-28T09:12:41","guid":{"rendered":"https:\/\/www.hashtag.al\/?p=649837"},"modified":"2024-01-28T10:12:41","modified_gmt":"2024-01-28T09:12:41","slug":"call-center-sektori-qe-po-shkon-drejt-shuarjes-ne-pak-vjet-pergjysmohen-punonjesit","status":"publish","type":"post","link":"https:\/\/www.hashtag.al\/index.php\/2024\/01\/28\/call-center-sektori-qe-po-shkon-drejt-shuarjes-ne-pak-vjet-pergjysmohen-punonjesit\/","title":{"rendered":"Call center, sektori q\u00eb po shkon drejt shuarjes, n\u00eb pak vjet p\u00ebrgjysmohen punonj\u00ebsit","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><span style=\"color: #000000;\"><a href=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2023\/01\/call-center.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-571213\" src=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2023\/01\/call-center.jpg\" alt=\"\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2023\/01\/call-center.jpg 900w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2023\/01\/call-center-300x200.jpg 300w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2023\/01\/call-center-768x512.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb sektorin call center vijon tkurrja e numrit t\u00eb t\u00eb pun\u00ebsuarve, p\u00ebr shkak t\u00eb emigracionit dhe uljes s\u00eb numrit t\u00eb t\u00eb rinjve q\u00eb flasin gjuh\u00ebn italiane. Sipas t\u00eb dh\u00ebnave t\u00eb DPT p\u00ebr vitin 2023, krahasuar me periudh\u00ebn e art\u00eb t\u00eb call centera, viti 2015, numri i kompanive \u00ebsht\u00eb p\u00ebrgjysmuar dhe ai i punonj\u00ebsve ka r\u00ebn\u00eb me 60%. Pun\u00ebsimet e anglishtfol\u00ebsve po shtojn\u00eb kostot e operator\u00ebve, tregu po humbet konkurrueshm\u00ebrin\u00eb. Zgjidhja mbetet diversifikimi p\u00ebrtej sh\u00ebrbimeve t\u00eb qendrave telefonike.<\/span><\/p>\n<p><span style=\"color: #000000;\">Numri i t\u00eb pun\u00ebsuarve n\u00eb sektorin call center vijon t\u00eb tkurret nga viti n\u00eb vit. N\u00eb bizneset e qendrave t\u00eb sh\u00ebrbimeve telefonike, q\u00eb u shtuan vrullsh\u00ebm pas 2011-s, u p\u00ebrqendruan nj\u00eb num\u00ebr i lart\u00eb t\u00eb pun\u00ebsuarish, kryesisht t\u00eb rinj fol\u00ebs t\u00eb gjuh\u00ebs italiane.<\/span><\/p>\n<p><span style=\"color: #000000;\">Sipas t\u00eb dh\u00ebnave t\u00eb Drejtoris\u00eb s\u00eb P\u00ebrgjithshme t\u00eb Tatimeve (DPT), n\u00eb muajt janar-n\u00ebntor 2023, n\u00eb call center jan\u00eb t\u00eb pun\u00ebsuar 9,837 punonj\u00ebs (DPT sqaron se t\u00eb dh\u00ebnat jan\u00eb p\u00ebr 11-mujorin 2023, pasi list\u00ebpagesa e Dhjetor 2023 ka afat deklarimi deri 20 Janar 2024).<\/span><\/p>\n<p><span style=\"color: #000000;\">Krahasuar me totalin e 2022, numri i tyre ra 14%. N\u00eb raport me 2015, q\u00eb vler\u00ebsohet si kulmi i shk\u00eblqimit t\u00eb epok\u00ebs s\u00eb call center, (gjithsej n\u00eb sektor operonin 848 kompani, numri m\u00eb i lart\u00eb p\u00ebr vitet 2011-2023 me 25,000 t\u00eb pun\u00ebsuar), numri i t\u00eb pun\u00ebsuarve \u00ebsht\u00eb ulur me 60%.<\/span><\/p>\n<div id=\"attachment_649838\" style=\"width: 1387px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-649838\" class=\"size-full wp-image-649838\" src=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115.jpg\" alt=\"\" width=\"1377\" height=\"624\" srcset=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115.jpg 1377w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115-300x136.jpg 300w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115-1024x464.jpg 1024w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-te-punesuarve-ne-sektorin-call-center-2019-2023-1115-768x348.jpg 768w\" sizes=\"auto, (max-width: 1377px) 100vw, 1377px\" \/><\/a><p id=\"caption-attachment-649838\" class=\"wp-caption-text\">Burimi: Tatimet<\/p><\/div>\n<p><span style=\"color: #000000;\">T\u00eb pun\u00ebsuarit e k\u00ebtij sektori jan\u00eb p\u00ebrqendruar n\u00eb disa prej kompanive m\u00eb t\u00eb m\u00ebdha call center, t\u00eb cilat kan\u00eb diversifikuar sh\u00ebrbimet. 37% e totalit t\u00eb fuqis\u00eb pun\u00ebtore p\u00ebr 2023 ishte e p\u00ebrqendruar n\u00eb kompanin\u00eb m\u00eb t\u00eb madhe t\u00eb sektorit \u201cAlbanian Marketing Service\u201d (AMS).<\/span><\/p>\n<p><span style=\"color: #000000;\">Kompanit\u00eb e vogla po rrezikojn\u00eb mbylljen, p\u00ebr shkak t\u00eb mosgjetjes s\u00eb fuqis\u00eb pun\u00ebtore dhe munges\u00ebs s\u00eb kapaciteteve p\u00ebr t\u2019iu p\u00ebrgjigjur k\u00ebrkes\u00ebs s\u00eb tregut p\u00ebr transformim n\u00eb sh\u00ebrbime.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pak\u00ebsimi i numrit t\u00eb punonj\u00ebsve n\u00eb call center, sipas drejtuesve t\u00eb disa kompanive, \u00ebsht\u00eb ndikuar nga emigracioni i lart\u00eb i t\u00eb rinjve, mungesa e njohurive t\u00eb gjuh\u00ebs italiane nga brezi i sot\u00ebm i t\u00eb rinjve, por edhe e interesit p\u00ebr t\u2019u pun\u00ebsuar n\u00eb biznesin e qendrave telefonike.<\/span><\/p>\n<p><span style=\"color: #000000;\">Nd\u00ebrsa ulja e numrit t\u00eb kompanive \u00ebsht\u00eb ndikuar, sipas tyre, nga mungesa e investimeve p\u00ebr t\u00eb diversifikuar aktivitetin p\u00ebrtej sh\u00ebrbimeve t\u00eb telemarketingut.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb vitin 2018, kompania call center Facile.it pun\u00ebsonte 700 persona. Aktualisht, numri i tyre, sipas administratorit z. Lorenc Goga ka arritur n\u00eb 200.<\/span><\/p>\n<p><span style=\"color: #000000;\">Tkurrja e punonj\u00ebsve nd\u00ebr vite, sipas tij, ka ardhur nga nj\u00eb s\u00ebr\u00eb faktor\u00ebsh si\u00e7 ishte fillimisht r\u00ebnia e numrit t\u00eb t\u00eb rinjve q\u00eb flisnin italisht, konkurrenca mes kompanive dhe emigracioni q\u00eb \u00ebsht\u00eb thelluar tre vitet e fundit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Krahasuar me vjet, numri i t\u00eb pun\u00ebsuarve n\u00eb k\u00ebt\u00eb kompani \u00ebsht\u00eb tkurrur me 30%.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cProblematika kryesore mbetet mosgjetja e punonj\u00ebsve, p\u00ebr shkak t\u00eb emigrimit. P\u00ebr k\u00ebt\u00eb arsye, operator\u00ebt call center nuk mund t\u2019i p\u00ebrgjigjen evoluimit t\u00eb tregut. N\u00eb shum\u00eb raste jemi t\u00eb detyruar q\u00eb disa fushata sh\u00ebrbimi q\u00eb mund t\u2019i kryenin n\u00eb vend, t\u2019i transferonim drejt Italis\u00eb, pasi nuk gjenden punonj\u00ebs\u201d, thot\u00eb z. Goga.<\/span><\/p>\n<p><span style=\"color: #000000;\">Mungesa e fuqis\u00eb pun\u00ebtore po ndihet edhe te kompanit\u00eb e m\u00ebdha, t\u00eb cilat kan\u00eb divesifikuar aktivitetin p\u00ebrtej sh\u00ebrbimeve call center me kontrata nd\u00ebrkomb\u00ebtare. Diego Pisa, administratori i kompanis\u00eb \u201cAlbanian Marketing Service\u201d, pohon se t\u00eb rinjt\u00eb e sot\u00ebm nuk po e m\u00ebsojn\u00eb m\u00eb gjuh\u00ebn italiane.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cMungesa e burimeve njer\u00ebzore \u00ebsht\u00eb nj\u00eb problem i p\u00ebrgjithsh\u00ebm n\u00eb Shqip\u00ebri, n\u00eb t\u00eb gjith\u00eb sektor\u00ebt, p\u00ebrfshir\u00eb edhe ne. Vitet e fundit kemi pasur shum\u00eb probleme sidomos n\u00eb gjetjen e fol\u00ebsve t\u00eb italishtes dhe kjo p\u00ebr faktin se t\u00eb rinjt\u00eb nuk e m\u00ebsojn\u00eb m\u00eb gjuh\u00ebn\u201d, thekson z. Pisa.<\/span><\/p>\n<p><span style=\"color: #000000;\">Por edhe politikat e kompanive p\u00ebr rritje t\u00eb vazhdueshme t\u00eb pagave nuk po arrijn\u00eb t\u00eb krijojn\u00eb q\u00ebndrueshm\u00ebri te burimet njer\u00ebzore. P\u00ebr administratorin e kompanis\u00eb \u201cAlba Contact\u201d, Ervin Gogo, p\u00ebrve\u00e7 emigracionit, arsye kryesore mbetet edhe mungesa e interesit t\u00eb t\u00eb rinjve p\u00ebr t\u2019u pun\u00ebsuar n\u00eb call center.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cKemi v\u00ebshtir\u00ebsi n\u00eb gjetjen e punonj\u00ebsve dhe arsyeja nuk \u00ebsht\u00eb m\u00eb vet\u00ebm largimi i forc\u00ebs pun\u00ebtore jasht\u00eb vendit, por edhe humbja e interesit nga t\u00eb rinjt\u00eb p\u00ebr t\u00eb punuar n\u00eb call center. Numri i italishtfol\u00ebsve \u00ebsht\u00eb n\u00eb r\u00ebnie dhe ata q\u00eb jan\u00eb, punojn\u00eb masivisht n\u00eb 2-3 call center m\u00eb t\u00eb m\u00ebdhenj n\u00eb Shqip\u00ebri.<\/span><\/p>\n<p><span style=\"color: #000000;\">Rritja e pagave nuk ka sjell\u00eb asnj\u00eb p\u00ebrmir\u00ebsim n\u00eb shtimin e numrit t\u00eb punonj\u00ebsve. Dinamikat e tregut kan\u00eb ndryshuar dhe forca pun\u00ebtore p\u00ebrfshihet n\u00eb tregun e pun\u00ebs n\u00eb mosh\u00eb t\u00eb von\u00eb, mbi 23 vje\u00e7 dhe i drejtohen menj\u00ebher\u00eb profesionit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Student\u00ebt po punojn\u00eb gjithmon\u00eb e m\u00eb pak n\u00eb t\u00ebr\u00ebsi dhe n\u00eb ve\u00e7anti n\u00eb call center\u201d, pohon Ervin Gogo, administrator i kompanis\u00eb \u201cAlba Contact\u201d.<\/span><\/p>\n<div id=\"attachment_649839\" style=\"width: 1387px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-649839\" class=\"size-full wp-image-649839\" src=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115.jpg\" alt=\"\" width=\"1377\" height=\"624\" srcset=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115.jpg 1377w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115-300x136.jpg 300w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115-1024x464.jpg 1024w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Si-ka-ndryshuar-numri-i-te-punesuarve-ne-vitet-2021-2022-ne-disa-kompani-1115-768x348.jpg 768w\" sizes=\"auto, (max-width: 1377px) 100vw, 1377px\" \/><\/a><p id=\"caption-attachment-649839\" class=\"wp-caption-text\">Burimi: QKR, Bizneset<\/p><\/div>\n<p><span style=\"color: #000000;\"><strong>N\u00ebse nuk diversifikohen sh\u00ebrbimet do t\u00eb vijoj\u00eb tkurrja e kompanive<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Krahasuar me periudh\u00ebn e art\u00eb t\u00eb vitit 2015, kur numri i kompanive call center n\u00eb Shqip\u00ebri arriti n\u00eb 848 dhe ai i t\u00eb pun\u00ebsuarve n\u00eb 25 mij\u00eb, sip\u00ebrmarrjet e sektorit jan\u00eb p\u00ebrgjysmuar.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb periudh\u00ebn janar-n\u00ebntor 2023, sipas t\u00eb dh\u00ebnave t\u00eb Drejtoris\u00eb s\u00eb P\u00ebrgjithshme t\u00eb Tatimeve, numri i kompanive arriti n\u00eb 443. Krahasuar me vitin 2022, numri i kompanive ra me rreth 15%. N\u00eb raport me vitin 2015, tkurrja \u00ebsht\u00eb 48%.<\/span><\/p>\n<p><span style=\"color: #000000;\">R\u00ebnia e sektorit call center, dikur oaz pun\u00ebsimi p\u00ebr t\u00eb rinjt\u00eb shqiptar\u00eb njoh\u00ebs s\u00eb gjuh\u00ebs italiane, nisi pas miratimit t\u00eb ligjit \u201cP\u00ebr delokalizimin\u201d n\u00eb vitin 2017 nga qeveria italiane, i cili shtr\u00ebngoi rregullat p\u00ebr zhvendosjen e aktivitetit nga Italia drejt vendeve joan\u00ebtare t\u00eb BE-s\u00eb me q\u00ebllim mbrojtjen e vendeve t\u00eb pun\u00ebs n\u00eb Itali.<\/span><\/p>\n<p><span style=\"color: #000000;\">Ligji i ri u miratua n\u00eb vitin 2016, por hyri n\u00eb fuqi nga 1 prilli 2017, me q\u00ebllim q\u00eb kompanit\u00eb t\u00eb njiheshin me rregullat e reja, zbatimin e standardeve, raportimin e numrit t\u00eb punonj\u00ebsve, adresave t\u00eb selive, mbrojtjes s\u00eb t\u00eb dh\u00ebnave etj.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb at\u00eb periudh\u00eb, disa kompani m\u00ebm\u00eb italiane deklaruan se po merrnin masa p\u00ebr t\u00eb transferuar aktivitetin drejt Rumanis\u00eb apo Bullgaris\u00eb. Ulja e numrit t\u00eb kompanive call center n\u00eb vende nis pas goditjes q\u00eb mori sektori nga ndryshimet ligjore n\u00eb Itali.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb Shqip\u00ebri, sipas DPT-s\u00eb, n\u00eb vitin 2017 operonin 817 kompani. Nj\u00eb vit m\u00eb pas, numri i tyre arriti n\u00eb 660 operator\u00eb (numri i kompanive ra me 19%). Pak\u00ebsimi i numrit t\u00eb operator\u00ebve vijoi edhe n\u00eb vitet n\u00eb vazhdim.<\/span><\/p>\n<p><span style=\"color: #000000;\">P\u00ebr drejtuesin e AMS-s\u00eb, Diego Pisa, tkurrja e numrit t\u00eb kompanive do t\u00eb vijoj\u00eb n\u00ebse operator\u00ebt nuk diversifikojn\u00eb aktivitetin, p\u00ebrtej qendr\u00ebs s\u00eb sh\u00ebrbimeve telefonike, n\u00eb p\u00ebrputhje me zhvillimet e tregut.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cE sigurt \u00ebsht\u00eb se pas disa vitesh nuk do t\u00eb jet\u00eb m\u00eb e nevojshme t\u00eb telefononi nj\u00eb qend\u00ebr kontakti p\u00ebr t\u00eb pyetur p\u00ebr fatur\u00ebn tuaj t\u00eb telefonit, tashm\u00eb \u00e7dokush mund ta b\u00ebj\u00eb k\u00ebt\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb pavarur, duke hyr\u00eb n\u00eb aplikacionet e v\u00ebna n\u00eb dispozicion.<\/span><\/p>\n<p><span style=\"color: #000000;\">Ky \u00ebsht\u00eb nj\u00eb proces q\u00eb do t\u00eb ec\u00eb gjithnj\u00eb e m\u00eb shpejt, edhe sot me Inteligjenc\u00ebn Artificiale (IA). Prandaj, ne duhet t\u00eb fokusohemi n\u00eb vler\u00ebn q\u00eb mund t\u2019u jepet klient\u00ebve. Nd\u00ebrveprimet e vlerave do t\u00eb jen\u00eb gjithmon\u00eb t\u00eb nevojshme.<\/span><\/p>\n<p><span style=\"color: #000000;\">Reduktimi q\u00eb ndodhi n\u00eb Shqip\u00ebri erdhi si pasoj\u00eb e faktit se shum\u00eb kompani u p\u00ebrqendruan n\u00eb aktivitete me vler\u00eb t\u00eb ul\u00ebt, ve\u00e7an\u00ebrisht prej telemarketingut, t\u00eb cilat me kalimin e koh\u00ebs e kan\u00eb b\u00ebr\u00eb mb\u00ebshtetjen e klient\u00ebve gjithnj\u00eb e m\u00eb automatike\u201d.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pisa n\u00ebnvizon se \u00ebsht\u00eb e domosdoshme q\u00eb sektori t\u2019i n\u00ebnshtrohet transformimit dixhital t\u00eb sh\u00ebrbimeve, pasi n\u00eb t\u00eb kund\u00ebrt do t\u00eb rrezikoj\u00eb t\u00eb zhduket. \u201cP\u00ebr ata q\u00eb duan t\u00eb ken\u00eb nj\u00eb baz\u00eb n\u00eb Europ\u00eb, Shqip\u00ebria ofron fuqi pun\u00ebtore t\u00eb specializuar, t\u00eb angazhuar dhe profesionale.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00c7\u00ebshtja e v\u00ebrtet\u00eb \u00ebsht\u00eb se ne nuk mund t\u00eb mendojm\u00eb m\u00eb vet\u00ebm p\u00ebr koston e pun\u00ebs, duhet t\u00eb investojm\u00eb n\u00eb vler\u00eb, p\u00ebrndryshe ky sektor n\u00eb Shqip\u00ebri do t\u00eb priret t\u00eb vdes\u00eb\u201d, vler\u00ebson z. Pisa.<\/span><\/p>\n<p><span style=\"color: #000000;\">Edhe p\u00ebr administratorin e kompanis\u00eb call center \u201cAlba Contact\u201d, Ervin Gogo, transformimi i tregut t\u00eb pun\u00ebs vler\u00ebsohet i domosdosh\u00ebm. \u201cShqip\u00ebria ka p\u00ebr t\u00eb ngelur \u2018low cost\u2019 edhe p\u00ebr t\u00eb pakt\u00ebn 10 vjet.<\/span><\/p>\n<p><span style=\"color: #000000;\">Problemi q\u00ebndron q\u00eb Shqip\u00ebria ka nj\u00eb treg pune shum\u00eb t\u00eb prapambetur n\u00eb terma teknologjie, fleksibilitet t\u00eb vog\u00ebl ndaj inovacionit dhe nuk ka standarde t\u00eb mira n\u00eb burimet e veta njer\u00ebzore\u201d, n\u00ebnvizon ai.<\/span><\/p>\n<div id=\"attachment_649840\" style=\"width: 1387px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-649840\" class=\"size-full wp-image-649840\" src=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115.jpg\" alt=\"\" width=\"1377\" height=\"624\" srcset=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115.jpg 1377w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115-300x136.jpg 300w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115-1024x464.jpg 1024w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Numri-i-kompanive-ne-sektorin-call-center-1115-768x348.jpg 768w\" sizes=\"auto, (max-width: 1377px) 100vw, 1377px\" \/><\/a><p id=\"caption-attachment-649840\" class=\"wp-caption-text\">Burimi: Tatimet<\/p><\/div>\n<p><span style=\"color: #000000;\"><strong>Tregu shqiptar rrezikon humbjen e avantazhit konkurrues nga pun\u00ebsimi i t\u00eb huajve q\u00eb flasin anglisht<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Si n\u00eb shum\u00eb sektor\u00eb t\u00eb ekonomis\u00eb, edhe bizneset call center n\u00eb Shqip\u00ebri po i drejtojn\u00eb syt\u00eb nga shtetet aziatike dhe afrikane p\u00ebr pun\u00ebsime t\u00eb reja, kryesisht me anglishtfol\u00ebs. Por n\u00ebse do t\u00eb zbatohet kjo mas\u00eb p\u00ebr sektorin n\u00eb t\u00ebr\u00ebsi, do t\u00eb jet\u00eb si thik\u00eb me dy presa.<\/span><\/p>\n<p><span style=\"color: #000000;\">Nga nj\u00ebra an\u00eb do t\u00eb mbush\u00eb grop\u00ebn e burimeve njer\u00ebzore nga emigrimi, dhe n\u00eb tjetr\u00ebn do t\u00eb humbas\u00eb avantazhin konkurrues. Deri tani pun\u00ebsimi masiv i t\u00eb rinjve italishtfol\u00ebs ishte nj\u00eb nd\u00ebr avantazhet kryesore konkurruese t\u00eb k\u00ebtij sektori n\u00eb Shqip\u00ebri.<\/span><\/p>\n<p><span style=\"color: #000000;\">Marrja e punonj\u00ebsve t\u00eb huaj, kryesisht anglishtfol\u00ebs nga Filipinet, apo shtetet e Afrik\u00ebs s\u00eb Veriut, si: Tunizia dhe Maroku dhe t\u00eb Afrik\u00ebs Per\u00ebndimore, Gana dhe Nigeria, sipas Lorenc Gog\u00ebs nga \u201cFacile.it\u201d mbetet nj\u00eb opsion p\u00ebr t\u2019u par\u00eb me q\u00ebllim zbutjen e kriz\u00ebs s\u00eb punonj\u00ebsve.<\/span><\/p>\n<p><span style=\"color: #000000;\">Ndon\u00ebse deri tani nuk \u00ebsht\u00eb finalizuar asnj\u00eb kontrat\u00eb p\u00ebr rekrutime punonj\u00ebsish n\u00eb call center nga Filipinet dhe vendet e Afrik\u00ebs, Goga thekson se para zbatimit t\u00eb k\u00ebsaj mase \u00ebsht\u00eb mjaft e domosdoshme q\u00eb t\u00eb mb\u00ebshteten nga institucionet shqiptare me hartimin e nj\u00eb legjislacioni, p\u00ebr formalizimin e marr\u00ebdh\u00ebnieve me punonj\u00ebsit e huaj dhe p\u00ebr kualifikimin e tyre, me q\u00ebllim p\u00ebrjashtimin e rreziqeve t\u00eb mundshme p\u00ebr mosfunksionimin e saj.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cN\u00ebse brezi i viteve \u201880-\u201890 m\u00ebsuan n\u00eb m\u00ebnyr\u00eb autodidakte gjuh\u00ebn italiane, kjo nuk po ndodh m\u00eb masivisht me t\u00eb rinjt\u00eb e sot\u00ebm.<\/span><\/p>\n<p><span style=\"color: #000000;\">Problematika kryesore nuk \u00ebsht\u00eb mungesa e njohurive p\u00ebr gjuh\u00eb t\u00eb huaja, pasi pjesa d\u00ebrrmuese e t\u00eb rinjve t\u00eb sot\u00ebm jan\u00eb njoh\u00ebs t\u00eb gjuh\u00ebs angleze. Ky \u00ebsht\u00eb avantazh p\u00ebr sektorin, i cili ka zgjeruar kontratat e sh\u00ebrbimet me shum\u00eb kompani nd\u00ebrkomb\u00ebtare\u201d, thekson z. Goga.<\/span><\/p>\n<p><span style=\"color: #000000;\">Qasja \u00ebsht\u00eb e ndryshme p\u00ebr Diego Pis\u00ebn, pasi sipas tij, p\u00ebr gjuh\u00eb t\u00eb tjera si anglishtja, konkurrenca \u00ebsht\u00eb me vende si Egjipti, India, Filipinet, Amerika e Jugut\u2026<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cN\u00eb Shqip\u00ebri po b\u00ebhet gjithnj\u00eb e m\u00eb e v\u00ebshtir\u00eb p\u00ebr t\u00eb gjetur fol\u00ebs t\u00eb gjuh\u00ebs italiane, kjo rrit pagat dhe p\u00ebr k\u00ebt\u00eb arsye, \u00e7mimi q\u00eb u jepet klient\u00ebve nuk \u00ebsht\u00eb m\u00eb interesant p\u00ebr ta, si deri para disa vitesh. Shqip\u00ebria nuk \u00ebsht\u00eb n\u00eb gjendje t\u00eb jet\u00eb konkurruese edhe p\u00ebr shkak t\u00eb zon\u00ebs kohore, e cila shton kostot jasht\u00eb orarit p\u00ebr klient\u00ebt amerikan\u00eb\u201d, thot\u00eb ai.<\/span><\/p>\n<p><span style=\"color: #000000;\">Sipas Lorenc Gog\u00ebs ka ende interes p\u00ebr Shqip\u00ebrin\u00eb nga vendet e huaja, por duhen gjetur mekanizmat e duhur p\u00ebr t\u2019iu p\u00ebrgjigjur k\u00ebtij fluksi. Z. Goga thekson r\u00ebnd\u00ebsin\u00eb e bashk\u00ebpunimit mes bizneseve dhe institucioneve drejtuese p\u00ebr t\u00eb krijuar kushte konkurruese.<\/span><\/p>\n<p><span style=\"color: #000000;\">S\u00eb pari, sipas tij, ndryshimet duhet t\u00eb nisin me kuadrin ligjor t\u00eb pun\u00ebsimit, pas Shqip\u00ebria ka mbetur pas, duke zbatuar nj\u00eb kod pune t\u00eb vjet\u00ebrsuar.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Si po ndikojn\u00eb platformat Forex n\u00eb tregun e licencuar call center<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Prej vitesh n\u00eb Shqip\u00ebri operojn\u00eb platformat e palicencuara t\u00eb shitblerjes s\u00eb aksioneve p\u00ebr bursat nd\u00ebrkomb\u00ebtare t\u00eb kamufluara si call center.<\/span><\/p>\n<p><span style=\"color: #000000;\">Gjat\u00eb 2023 ishin t\u00eb shumta aksionet e Policis\u00eb s\u00eb Shtetit dhe prokuroris\u00eb p\u00ebr arrestimet e shtetasve n\u00ebn akuz\u00ebn e mashtrimit, kryesisht t\u00eb shtetasve italian\u00eb, spanjoll\u00eb dhe gjerman\u00eb, n\u00ebp\u00ebrmjet marrjes n\u00eb telefon p\u00ebr t\u00eb investuar shuma t\u00eb konsiderueshme parash n\u00eb bursa fiktive.<\/span><\/p>\n<p><span style=\"color: #000000;\">Aktiviteti i tyre ka d\u00ebmtuar edhe tregun e licencuar t\u00eb kompanive call center duke iu marr\u00eb punonj\u00ebsit n\u00ebp\u00ebrmjet joshjes me paga n\u00eb nivele pa asnj\u00eb logjik\u00eb financiare.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cFOREX-et e paligjshme mund t\u00eb paguajn\u00eb paga jasht\u00eb \u00e7do logjike tregu, k\u00ebshtu q\u00eb ata \u2018drogojn\u00eb\u2019 tregun, por padyshim t\u00ebrheqin njer\u00ebz q\u00eb jan\u00eb t\u00eb gatsh\u00ebm t\u00eb b\u00ebjn\u00eb aktivitete t\u00eb paligjshme. Ne nuk jemi t\u00eb interesuar p\u00ebr ato\u201d, pohon Diego Pisa.<\/span><\/p>\n<p><span style=\"color: #000000;\">P\u00ebr Ervin Gogon, pas marrjes s\u00eb mij\u00ebrave punonj\u00ebsve nd\u00ebr vite nga platformat Forex dhe krijimit t\u00eb standardit \u201cfake\u201d t\u00eb pagave, rrug\u00ebt mes tyre dhe call center jan\u00eb ndar\u00eb.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cN\u00eb fakt, tregu i Forex po shkon drejt shkat\u00ebrrimit dhe mendoj se brenda 2024-s nuk ka p\u00ebr t\u00eb ngelur m\u00eb asnj\u00eb kompani e till\u00eb. K\u00ebto kompani e krijuan d\u00ebmin. I mor\u00ebn tregut t\u00eb rregullt mij\u00ebra punonj\u00ebs n\u00eb vite, duke krijuar nj\u00eb standard t\u00eb dyfisht\u00eb mbi pritshm\u00ebrit\u00eb e pagave.<\/span><\/p>\n<p><span style=\"color: #000000;\">Vet\u00ebm nj\u00eb pjes\u00eb e vog\u00ebl e atyre q\u00eb dol\u00ebn nga tregu i Forex u jan\u00eb rikthyer call center-ave t\u00eb rregullt\u201d, n\u00ebnvizon ai.<\/span><\/p>\n<p><span style=\"color: #000000;\">P\u00ebrve\u00e7 sigurimit t\u00eb fitimeve ekstraligjore p\u00ebr drejtuesit e tyre, nj\u00eb pjes\u00eb e konsiderueshme e parave, si\u00e7 pohojn\u00eb agjent\u00ebt imobiliar\u00eb p\u00ebr \u201cMonitor\u201d vijohet t\u00eb investohet n\u00eb tregun e pasurive t\u00eb paluajtshme.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pjesa tjet\u00ebr e parave nga k\u00ebto skema mashtrimi depozitoheshin n\u00eb parajsat fiskale, ku ishte e regjistruar kompania m\u00ebm\u00eb me seli n\u00eb Izrael, Qipro ose Angli, q\u00eb n\u00ebnkontraktonte nj\u00eb call center n\u00eb Shqip\u00ebri.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb vendin ton\u00eb, komisioni p\u00ebr kompanin\u00eb call center q\u00eb pranon t\u00eb kamufloj\u00eb biznesin e mashtrimit me burs\u00eb vjen i tjet\u00ebrsuar me fatura p\u00ebr sh\u00ebrbime marketingu, informatike, konsulenc\u00eb financiare dhe dixhitale t\u00eb l\u00ebshuara nga vendi ku nd\u00ebrmarrja ka ngritur selin\u00eb.<\/span><\/p>\n<p><span style=\"color: #000000;\">N\u00eb kontrat\u00ebn e kompanis\u00eb Astra Financial Limited (AFL), e regjistruar n\u00eb Republik\u00ebn e Vanuatu (offshore), me num\u00ebr HE 300266 me seli n\u00eb Angli e publikuar nga \u201cMonitor\u201d n\u00eb 2021, n\u00ebnkontraktorit call center (n\u00ebnkontraktori call center \u00ebsht\u00eb i supozuar, pasi kontrata e disponuar nuk p\u00ebrmban n\u00ebnshkrim nga ndonj\u00eb kompani partnere) i ofroheshin minimum pagesash, komisionesh mbi 2,500 dollar\u00eb n\u00eb muaj, t\u00eb ardhura q\u00eb do t\u00eb siguroheshin pas bllokimit t\u00eb llogarive t\u00eb klient\u00ebve t\u00eb mashtruar.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pagesat n\u00eb Shqip\u00ebri parashikoheshin t\u00eb transferoheshin p\u00ebr fushata marketingu.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>T\u00eb ardhurat e kompanive<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">P\u00ebr vitin 2022, t\u00eb ardhurat e kompanis\u00eb \u201cAlbania Marketing Service\u201d, u rrit\u00ebn me 4% krahasuar me vitin 2021. Fitimet ran\u00eb me 14%. Sipas raportit t\u00eb aktivitetit, shoq\u00ebria vepron n\u00ebp\u00ebrmjet qendrave t\u00eb telefonis\u00eb n\u00eb Tiran\u00eb dhe n\u00eb Durr\u00ebs. M\u00eb 31 dhjetor 2022, numri i t\u00eb pun\u00ebsuarve ka r\u00ebn\u00eb n\u00eb 3,627 punonj\u00ebs, ose 110 m\u00eb pak se viti i m\u00ebparsh\u00ebm.<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00eb ardhurat e kompanis\u00eb \u201cAssits\u201d n\u00eb 2022 u zgjeruan me 37%. Fitimet u rrit\u00ebn me 46%. E krijuar n\u00eb vitin 2015, \u201cAssist\u201d \u00ebsht\u00eb deg\u00eb e shoq\u00ebris\u00eb italiane \u201cAssist Digital spa\u201d.<\/span><\/p>\n<p><span style=\"color: #000000;\">Sipas raportit t\u00eb aktivitetit, gjat\u00eb vitit 2022, shoq\u00ebria ka pasur rritje t\u00eb shpenzimit t\u00eb pagave, si pasoj\u00eb e rritjes s\u00eb numrit t\u00eb punonj\u00ebsve nga 1,229 punonj\u00ebs n\u00eb vitin 2021 n\u00eb 1546 punonj\u00ebs n\u00eb vitin 2022.<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00eb ardhurat e kompanis\u00eb \u201cRL Services\u201d, n\u00eb 2022, u rrit\u00ebn me 53% nd\u00ebrsa fitimet, me 87%. Kompania ka aktivitet n\u00eb fush\u00ebn e programimit dhe telekomunikacionit (indeksimin dhe optimizimin e faqeve n\u00eb Google Search Engine, menaxhimin e fushatave pay-per-click etj.).<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00eb ardhurat e \u201cSelecta Digital Albania\u201d u rrit\u00ebn me 27% n\u00eb vitin 2022, krahasuar me 2021. Fitimet u rrit\u00ebn 180%. Kompania kryen sh\u00ebrbimet e p\u00ebrpunimit t\u00eb t\u00eb dh\u00ebnave, analiza financiare, marketing, promocion etj. Ajo ofron sh\u00ebrbime n\u00eb 14 gjuh\u00eb, mes t\u00eb cilave italisht, anglisht dhe gjermanisht.<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00eb ardhurat e kompanis\u00eb \u201cSisal Albania\u201d n\u00eb vitin 2022 u rrit\u00ebn 104%. Fitimet u zgjeruan me 47%. Shoq\u00ebria e krijuar m\u00eb 2019 ka aktivitet zhvillimin dhe implementimin e aplikacioneve software, sistemeve IT dhe menaxhimin e qendrave t\u00eb sh\u00ebrbimit t\u00eb klient\u00ebve IT n\u00ebn kontrollin e shoq\u00ebris\u00eb m\u00ebm\u00eb Sisal S.p.A dhe shoq\u00ebrive t\u00eb tjera t\u00eb grupit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Sipas raportit t\u00eb aktivitetit, shoq\u00ebria kishte 610 t\u00eb pun\u00ebsuar n\u00eb fund t\u00eb 2022, nga 426 n\u00eb vitin 2021.<\/span><\/p>\n<p><span style=\"color: #000000;\">T\u00eb ardhurat e \u201cFiber Group\u201d, n\u00eb vitin 2022 ran\u00eb me 46% dhe fitimet 67% krahasuar me 2021.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cAlbacall\u201d, e dyta m\u00eb e madhe n\u00eb vend pas \u201cAlbania Marketing Service\u201d, e mbylli aktivitetin n\u00eb vend n\u00eb shkurt t\u00eb vitit 2022, si rrjedhoj\u00eb e mosfitimit t\u00eb kontratave me partner\u00ebt n\u00eb Itali.<\/span><\/p>\n<p><span style=\"color: #000000;\"><span style=\"color: #ff0000;\"><strong><a href=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-649841\" src=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115.jpg\" alt=\"\" width=\"2344\" height=\"751\" srcset=\"https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115.jpg 2344w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115-300x96.jpg 300w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115-1024x328.jpg 1024w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115-768x246.jpg 768w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115-1536x492.jpg 1536w, https:\/\/www.hashtag.al\/wp-content\/uploads\/2024\/01\/Tregues-financiare-te-operatoreve-call-center-1115-2048x656.jpg 2048w\" sizes=\"auto, (max-width: 2344px) 100vw, 2344px\" \/><\/a><\/strong><\/span><\/span><\/p>\n<hr \/>\n<p><span style=\"color: #000000;\"><span style=\"color: #ff0000;\"><strong>VINI RE:<\/strong><\/span> Artikulli \u00ebsht\u00eb pron\u00eb intelektuale e <span style=\"color: #3366ff;\"><strong><a style=\"color: #3366ff;\" href=\"https:\/\/www.monitor.al\/call-center-sektori-qe-po-shkon-drejt-shuarjes-ne-pak-vjet-pergjysmohen-punonjesit\/\">Revista Monitor<\/a><\/strong><\/span><\/span><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>N\u00eb sektorin call center vijon tkurrja e numrit t\u00eb t\u00eb pun\u00ebsuarve, p\u00ebr shkak t\u00eb emigracionit dhe uljes s\u00eb numrit t\u00eb t\u00eb rinjve q\u00eb flasin gjuh\u00ebn italiane. Sipas t\u00eb dh\u00ebnave t\u00eb DPT p\u00ebr vitin 2023, krahasuar me periudh\u00ebn e art\u00eb t\u00eb call centera, viti 2015, numri i kompanive \u00ebsht\u00eb p\u00ebrgjysmuar dhe ai i punonj\u00ebsve ka r\u00ebn\u00eb [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":32,"featured_media":571213,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65,13],"tags":[],"class_list":["post-649837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lajme","category-te-fundit"],"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts\/649837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/comments?post=649837"}],"version-history":[{"count":0,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/posts\/649837\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/media\/571213"}],"wp:attachment":[{"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/media?parent=649837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/categories?post=649837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hashtag.al\/index.php\/wp-json\/wp\/v2\/tags?post=649837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}